Frequently Asked Questions
Quick guidance on ordering, delivery, returns, and caring for your purchase.
Orders & Payment
How do I place an order?
Choose your products, add them to the cart, and follow the secure checkout steps. You will receive an order confirmation using the contact details supplied at checkout.
Which payment methods are available?
Available payment methods are shown at checkout and may include cash on delivery, bank transfer, and supported digital payment options.
Can I change an order after placing it?
Contact us as soon as possible. If the order has not entered packing or dispatch, we will do our best to help.
Delivery
Where do you deliver?
We deliver across Pakistan to serviceable locations. Delivery availability and charges are confirmed during checkout.
How are fragile items protected?
Crockery and glass items are packed with protective materials and careful handling appropriate to the product.
How can I track my order?
Tracking details are shared when your order is dispatched. You can also contact our team with your order number.
Returns & Product Care
What if an item arrives damaged?
Take clear photos of the product and packaging and contact us promptly after delivery. We will review the issue under our return policy.
Can I return an unused item?
Eligible unused items may be returned within the period stated in our return policy, subject to their condition and packaging.
Are product colours exactly the same as on screen?
We aim for accurate photography, but screens and lighting can produce small differences in colour and finish.