Returns & Damaged Items
A clear process for eligible returns and products that arrive damaged or incorrect.
Eligibility
To be considered for return, an item should be unused, in its original condition, and accompanied by its original packaging and proof of purchase. Products that have been used, washed, assembled, or damaged after delivery may not qualify.
Damaged, defective, or incorrect items
Inspect fragile products soon after delivery. If an item is damaged, defective, or different from what you ordered, send us your order number and clear photos of the product, outer packaging, and shipping label as soon as possible.
Keep all packaging until the claim is reviewed; it helps us resolve courier and handling issues.
How the process works
- 1Contact customer care
Share your order number, reason for return, and supporting photos where relevant.
- 2Wait for approval
Our team will confirm eligibility and provide packing and return instructions.
- 3Inspection and resolution
After inspection, an approved refund, replacement, or store credit will be arranged as applicable.
Non-returnable items
Personalised items, clearance products marked final sale, gift cards, and products that cannot be resold for hygiene or safety reasons may be excluded unless they arrived faulty.
Refund timing
Approved refunds are issued to the agreed payment method. Processing time can vary by bank or payment provider after the refund has been released.